For questions about this policy, contact support@vidhisri.com or WhatsApp/call 6291834390. VIDHISRI HANDICRAFT LLP operates from Vidhisri Handicraft, Village Kamdebpur, Post Kamdebpur, North 24 Parganas, West Bengal 700125, India. This address is used as the main factory, godown, dispatch pickup, and return communication address unless a specific order communication says otherwise.
Business Registration
Legal entity: VIDHISRI HANDICRAFT LLP. GSTIN: 19ABCFV5781E1ZU.
Registered address: Mouza No. 88, Dag No. 1/761, Mirhati, Mirhati Purba Para, P.S. Amdanga, Amdanga, Mirhati, North Twenty Four Parganas, West Bengal, 700125, India.
Eligibility
Return eligibility depends on product type, item condition, original packaging, usage status, damage evidence, order timeline, and the reason for the request.
Damaged Or Incorrect Items
Customers should contact support with order details, unpacking photos or video, product photos, and packaging photos if an item arrives damaged or incorrect.
Non-Returnable Cases
Used, altered, damaged-after-delivery, customised, made-to-order, clearance, and hygiene-sensitive products may not be eligible for return unless required by applicable law or approved by support.
Refund Processing
Approved refunds are processed through the original payment method or another approved method according to the payment channel, banking timelines, and order status.
Replacement Or Store Resolution
Depending on the case, VIDHISRI may offer replacement, repair support, refund, partial refund, store resolution, or another mutually suitable remedy.
Wholesale Orders
Wholesale returns may follow separate agreed commercial terms based on order quantity, packing method, dispatch condition, product category, and supply arrangement.